Dental Technology Sales, Support, Repair

Sodium Dental is the only company that has our own lab for repairing digital x-ray sensors. We work directly with our manufacturers to bring you high quality replacement parts that meet and exceed original equipment specifications.  Sodium Dental employs multiple x-ray sensor repair technicians for each brand of sensor that we fix and refurbish.  You’ll know you’re in good hands with our team.

Sodium Dental is also a full dental technology consultant and integration company. We specialize in all aspects of dental technology including network solutions, dedicated file servers, backup solutions, practice management software, imaging software, intra-oral cameras, digital radiography, and more!

Learn More About What We Do

learn-sell

learn-train

learn-service

learn-install

Our Latest Posts

Is Your Digital X-Ray Sensor Warranty Really Much of a Warranty

Is Your Digital X-Ray Sensor Warranty Really Much of a Warranty

Have you read your digital x-ray sensor warranty thoroughly? Do you really know how your covered or if you are covered.

A Higher Percentage of Sensors WILL FAIL In Their First 3 Years Then Will Last 7 Years

This article comes from a recent experience we had with a customer who sent in their sensor that was only 3 months old. The sensor is one of the 7 most popular sensor brands among dentists in the United States. It is a name you would be immediately familiar with but we will not mention it here.
The sensor came to us with a slight bend in the USB cable tip but the problem with the sensor turned out to be in the sensor head. The manufacturers date on the sensor was 3 months prior to this case. Our first thought was that the customer made some type of mistake because every dental sensor comes with at least a One Year Warranty when it is brand new, in the case of this company they advertised a Two Year Warranty.

So we called the customer and we first told them that we received their digital xray sensor and would very happily help them with a sensor repair but we asked them if they had talked to their sensor manufacturer and the person who sold the sensor because the sensor is so new it should be under warranty.

Our customers response was that the company told them the warranty was void because the USB cable was bent and offered for them to PAY 4800$ to get a replacement sensor with a 6 month warranty if they turn that one in.

So the customer went forward with a repair with us and asked us if there were any sensors they could buy other than the brand they had (Since that brand really hadn’t taken care of them).

First, the company that wouldn’t service their own product felt self assured they would keep the customer because they had scared the customer into thinking they were locked into there image management and sensors because of their practice management.

So I told the customer that they will need to spend 3500$ on Xray Vision and then they could use any sensor they wanted. The doctor understandably was concerned the software would have a huge learning curve, was concerned it wouldn’t work well in their practice management software and was even concerned that my company wouldn’t be around to take care of him. The doctor really felt that they had to have a big company so even after finding out how terrible he was treated he believed that big company meant reliability.

Does Your Digital X-Ray Sensor Warranty Really Cover You

  1. Get a copy of your Digital X-Ray Sensor Warranty and ACTUALLY READ IT
  2. If your warranty doesn’t specifically say it covers accidental damage then it likely doesn’t
  3. Does your warranty specify a price you pay in the case that your is accidentally damage?

Do you only have one sensor in your practice?

  1. Do you get a loaner in the case your sensor needs to go in for repair?(Is it in writing, what does the loaner cost?)
  2. How Long is Your Warranty?
  3. Did you finance for longer than your sensor is covered under warranty?

 

In my experience most people do not know that their sensor is only covered with a 2 year warranty and that that warranty is probably going to be unusable for over 50% of the sensors that break in that 2 years because of a claim that the sensor was damaged by the staff in a manner not covered.

Your sensor is your ability to take X-Rays, how much of your practice income in a day is dependent on your access to a sensor?

Here is a little mental Exercise to think about, if you have a small practice maybe 1 or 2 Hygienists and the doctor and you all share one sensor because you bought that really expensive one that kind of claims that you only need one sensor.

So if that sensor breaks

First Day it is broken you miss 4 BWX series and just do exams – Lost 360$

Second Day, you miss 4 BWX series and 1 crown because you needed an xray – Lost 860$

Day Three, you miss 4 BWX series, you miss 2 fillings that you needed xrays to know to recommend  fillings to- Lost 720$

So three days went by and you lost close to 2K$.

Your sensor is important, find out what your sensor warranty is! Would you drive your car without insurance or buy a new car without a warranty?

 

If you just never want to deal with the warranty issues you can always just rent sensors from Sodium Dental and this way your sensor is always under warranty, always supported and we are always available to help you. Most importantly you are never down losing hundreds of dollars a day.

Mithril Sensor Rental

 

Learning At The Rocky Mountain Excelleration Seminar with The Paragon Program

Learning At The Rocky Mountain Excelleration Seminar with The Paragon Program

Rocky Mountain Excelleration Seminar February 23, 2015

Rocky Mountain Excelleration Seminar February 23, 2015

Today we are visiting Denver to be at the The Paragon Program and get a chance to learn more about the issues and frustrations our dental clients experience. We also have the privilege to sit in on the meeting and take in the valuable information that Paragon always shares at their meetings.

We also get the benefit of getting to be here in person for our Paragon clients in the Rocky Mountain Region.

If you are with Paragon and couldn’t make it out because of the snow I hope you get a chance to review the meeting in your own time because I always learn something new about my own business and staff no matter how many meetings I come to.

Thanks for a great meeting Paragon

If any of my Sodium clients are looking for a strong program to help manage and grow their practice and also that personal coaching that helps you find what you need to grow and build your professional self and your practice. I would highly suggest checking out one of their meetings and getting involved.

http://www.theparagonprogram.com/

 

 

Our Latest Products

DexUSB Interface Box

Refurbished DexUSB Interface Box

$1,500.00

Refurbished DexUSB Interface This refurbished DexUSB Interface has had port replacement and is also thoroughly tested for quality. The DexUSB Interface will work with all Dexis Classic sensors which can be identified by their tubular shiny metal connector. By now This product will sell quickly. 90 Day Warranty

RVG 6100 size 1 SNXDGP029

Refurbished Kodak RVG 6100, Size 1, SN-XDGP029

$4,500.00

Refurbished Kodak RVG 6100, Size 1, for sale. Thoroughly tested with 36 X-rays for excellent functionality.

UniRay Digital X-Ray Sensor

UniRay Size 1.5 Digital X-Ray Sensor

$299.00

UniRay Size 1.5 Digital X-Ray Sensor

The UniRay sensor just might be the perfect direct to USB digital X-Ray sensor for your office if you are looking for just one sensor size. The UniRay sensor is right between size 1 and size 2 so for many offices it is the only sensor size they need.

The UniRay Sensor:

  • High resolution CMOS Digital X-Ray Sensor
  • Direct to USB sensor with highly durable housing and cable
  • Corners cropped for optimum patient comfort
  • Twain drivers for easy connection to most quality imaging softwares
  • 6 Different integrated Image Settings for your diagnostic preference
  • High level intra oral xray diagnostics
  • High quality diagnostic images
  • 5 Year Warranty

JOB 5391 Return Shipping Payment

$49.99

This Product is to Pay For Job 5391 Return Shipping for your broken sensor.